Frequently asked questions
Quick answers about products, payments, delivery and your account.
How do I know a product is in stock?
Availability is shown on every product card and detail page. The cart also prevents quantities above current stock.
Which payment methods can I use?
At checkout, transfer the exact total to the POLASH OPay Business Account shown. Your order remains pending until the store verifies the payment.
How can I track an order?
Use your order number and checkout email on the Track Order page, or sign in and open My Orders.
Can I ask about a product on WhatsApp?
Yes. Product pages include a WhatsApp enquiry link with the product name already added to the message.
Can I change an order after paying?
Contact support promptly. Changes depend on whether processing or dispatch has started.
Are the current catalogue products real?
Items labelled “Sample” are development seed products. The store owner can replace them and their images from the admin dashboard before launch.